Registration Help

CREATING A NEW ACCOUNT


If you are a new customer click the Create New Account button at the top of each page of this website to begin and follow the steps. You will need a credit card or bank account to create an account with us. If you had an account with us before but are unable to login please contact us for assistance. Do not create a new account, as inactive accounts over 6 months are archived for storage purposes and we can restore your account easily.




REGISTERING FOR CLASSES


To register for classes at LeapFrog Gymnastics you need to create an account. Once you have an account with us you can register for classes using our portal. Alternatively you can view class schedules on the Gymnastics Classes page. By clicking the enroll button while viewing the schedule you will be prompted to create an account or login to your already created account to complete the enrollment in your chosen class time and day.




REGISTERING FOR AN ADVENTURE


​To register for Adventures at LeapFrog Gymnastics you need to create an account. Once you have an account with us you can register for Adventures using our portal. Alternatively you can view schedules and register for events on the Event Calendar. Use the calendar filters to find your preferred event month, time and day. Select the event slot to register. You will be prompted to create an account or login to your already created account to complete the registration in your chosen event day and time.




BOOKING A BIRTHDAY PARTY


To book a birthday party at LeapFrog Gymnastics you need to create an account. Once you have an account with us you can book a party using our portal. Alternatively you can view party slots and book on the Birthday Party page. Use the birthday calendar filters to find your preferred party month, time and day. Select the party slot to register. You will be prompted to create an account or login to your already created account to complete the party booking using your chosen day and time.




Liability Waiver


ASSUMPTION OF RISK, WAIVER OF LIABILITY As legal guardian of a participant(s) of a LeapFrog Gymnastics program(s), I recognize that potentially severe injuries, including permanent paralysis or death can occur in sports or activities involving height or motion, including but not limited to inflatables, gymnastics classes, birthday parties, tumbling, adventure days & nights, private lessons, field trips, preschool, group activities, trampoline, dance, running, conditioning, obstacle courses, personal training. Being fully aware of these dangers, I voluntarily consent to the aforementioned persons participating in any and all programs at LeapFrog Gymnastics and I ACCEPT ALL RISKS associated with that participation. In consideration for allowing my child and/or myself to use this facility, I, on my own behalf and the behalf of my child and our respective heirs, administrators, executors, and successors, hereby COVENANT NOT TO SUE and FOREVER RELEASE LeapFrog Gymnastics, its officers, directors, shareholders, employees or other representatives, whether paid or volunteer, from all liability for any and all damages or injuries suffered by myself or my child while under the instruction, supervision or control of LeapFrog Gymnastics. I also understand that it is the responsibility of the legal guardian and/or the above named persons to warn the participant and/or be aware of the dangers of injury. The guardian is aware and should warn the participant according to what the guardian feels is appropriate. LeapFrog Gymnastics will only warn the participant through safety messages and our teaching style and progressions. I also understand and give permission for photographs and videos of named persons and/or participants and/or myself to be used in print or broadcast media as deemed appropriate for the promotion of LeapFrog Gymnastics. Medical Emergencies PERMISSION FOR EMERGENCY MEDICAL TREATMENT/MEDICAL INSURANCE I confirm that the named persons and/or participants that I have registered using LeapFrog Gymnastics Online database are in good health and I have medical insurance and will provide coverage while named persons and/or participants are enrolled. I fully understand that LeapFrog Gymnastics staff members are not physicians or medical practitioners of any kind. With the above in mind, I hereby release LeapFrog Gymnastics staff members to render temporary first aid to named persons and/or participants in the event of any injury or illness, and if deemed necessary by the LeapFrog Gymnastics staff to seek medical help including calling of an ambulance for said named persons and/or participants should the LeapFrog Gymnastics staff deem this to be necessary. Additionally, I hereby agree to individually provide for all medical expenses, which may be incurred by named persons and/or participants as a result of any injury sustained while participating at LeapFrog Gymnastics.




Cancellation Policy


END ENROLLMENT How to drop a class: If your child is enrolled in a program that has recurring monthly tuition, you are continuously enrolled in the program and will incur monthly tuition charges on your account until the end of the annual session. If you would like to drop your enrollment before the end of the annual session, please contact customer service one month before the recurring payment date which is the 20th day of each month . Instructors cannot drop students from classes. No refunds or credits will be given if you drop a class after payment has been processed. We do not recommend ending your enrollment before the end of the session or term as your child will not be tested and will not receive a progress update. Upon your return you may have to repeat the class again. For all other programs like Birthday Parties, Adventure Days, Adventure Nights, Field Trips and private lessons We do not offer any refunds or credits once payment has been made. If there is an extenuating circumstance please contact customer service and we will try to reschedule based on availability but this is not guaranteed.




Purchase Policy


Billing Authorization I represent and warrant that if I am purchasing something or paying for a service from this facility or from other merchants through this facility that (i) any credit card, banking and personal information information I supply is true and complete, (ii) charges incurred by me will be honored by my credit card company or financial institution, and (iii) I will pay the charges incurred by me at the posted prices, including any applicable taxes, fees, and penalties. I hereby authorize (if online payment is made or auto pay information is provided) this facility to charge my credit card account. I understand and have read LeapFrog Gymnastics Policies. I understand the named persons and/or participants that I have registered using LeapFrog Gymnastics Online database are enrolled in a program that has installment monthly tuition. I am continuously enrolled in the program and I will incur installment monthly tuition charges on my account until I submit an official class drop request in email to service@leapfroggym.com and I receive a confirmation email. Or I reach the end of the annual term. If you are dropping a class (with recurring monthly tuition) it must be done one month before the recurring payment date which is the 20th day of the month. No refunds or credits will be given if you drop a class after payment has been processed. I am responsible to make timely payments of my balances due on my LeapFrog Gymnastics account. If for whatever reason, payments cannot be processed and my account balance remains overdue, I understand that my enrollment in classes will be canceled. I will be responsible for all costs incurred for collection of any delinquent payments, including but not limited to collection/ attorney fees/ court costs. I understand that monthly payment amounts may vary as classes are added or dropped and as other charges/payments are applied to my account. New and updated billing, address and telephone information is the responsibility of the client, and not the responsibility of LeapFrog Gymnastics to notify the member of expired/declined credit cards and NSF returns. All overdue accounts, including canceled accounts, will be charged a $25.00 late fee each month until the account is paid in full or arrangements are made for payment. Overdue accounts will be sent to collections after the first of the month. Should I dispute a charge through my financial institution this will constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.




Terms & Conditions - Classes


Our gymnastic classes run year round in one annual session starting in September and ending in August. Within the annual session are the following terms used for testing and providing a progress update. Fall term: September to December Winter term: January to April Summer term: May to August You can choose to drop your enrollment at any time throughout the term or session. To do so, please contact customer service one month before our recurring payment date which is the 20th day of each month. We do not recommend ending your enrollment before the end of a term as your child will not be tested and will not receive a progress update. Upon your return you may have to repeat the class again. A $15 enrollment fee is due each time you register or re-register into a class. You can pay for a full term in advance; however, no refunds or credits are given if you elect to drop before the end of the term. Alternatively, we offer a convenient Monthly Auto-Pay System, where we apply your charges to your bank account or credit card on the 20th day of each month. You must have a valid credit card or bank account on file in order to be enrolled for monthly payments- even if you elect to pay with cash, or e-Transfer. Students may join at any time as long as there is a vacancy in your desired class. Classes must meet our minimum class size at all times in order to run. If you are unsure if your class has met the minimum enrollments needed to run, please contact us. Once registered students attend class on the same day and time each week. PAYMENT Payment is due at the time of registration for all programs. For monthly gymnastics classes your first payment is due at registration and all subsequent payments are due on the 20th day of the month. A valid credit card or bank account is required to register for classes and events online. If you elect to pay a recurring monthly class with cash, or e-Transfer you must contact us to do so before the recurring payment date of the 20th or the autopay system will charge the credit card or bank account on file. We do not accept debit card payments. LeapFrog Gymnastics will initiate electronic payments for any balances due on your account, plus an administrative late fee of up to $25.00. If a payment is returned as “Insufficient Funds”, a $45 charge will be added to your account. ENROLLMENT FEE A $15 enrollment fee per child is due upon registration. This fee will not be charged again unless you unenroll from a class and then re-enroll at another time. BILLING Once enrolled in a program that has recurring monthly tuition, you are continuously enrolled in the program and will incur monthly tuition charges on your account until you email a class drop request and receive confirmation from us and/or complete the annual session (on the last day of August). All fees are subject to GST. Some months will receive 5 classes. There will be no extra charge for the 5th class, but those days will be considered in lieu of any classes missed while LeapFrog Gymnastics is closed, due to statutory holidays or inclement weather closures. DISCOUNTS Register your child into two classes per week and receive a 20% discount off of your second class fee. REFUNDS We do not offer any refunds or credits once payment has been made. Only in special circumstances like a global pandemic, earthquake or other major event will we provide a credit on your account. This will be decided at the time and will depend on the circumstances. MAKE-UP CLASSES We do not allow make-up classes. Children that miss several classes due to severe and/or prolonged sickness or injuries may be eligible for a credit, provided that they have a doctor’s note. GYM CLOSURE We are closed on all BC statutory holidays. Some months will receive 5 classes. There will be no extra charge for the 5th class, but those days will be considered in lieu of any classes missed while LeapFrog Gymnastics is closed, due to statutory holidays or inclement weather closures. In the event we are required to close due to unforeseen circumstances or inclement weather warnings, we will make every attempt to provide members with as much notice as possible via email and text message . Please also refer to our website and Social media pages for updates or download our App to receive push notifications.




Terms & Conditions - Adventures


Registration for Adventure Days needs to be made in advance. Payment needs to be made at time of booking, or you will not be enrolled in the event. We do not offer any refunds or credits once payment has been made. If there is an extenuating circumstance and you cannot attend a registered Adventure Day, please contact customer service 48 hours or more in advance, and we will try to reschedule based on availability. Please note: All other facility use terms and conditions apply to Adventure Days. Registration Terms For Adventure Nights: Registration for Adventure Nights needs to be made in advance. Payment needs to be made at time of booking, or you will not be enrolled in the event. We do not offer any refunds or credits once payment has been made. If there is an extenuating circumstance and you cannot attend a registered Adventure Night, please contact customer service 48 hours or more in advance, and we will try to reschedule based on availability. Please note: All other facility use terms and conditions apply to Adventure Nights.




Terms & Conditions - Birthday Parties


Booking Terms For Birthday Parties All bookings are final and full payment is required to secure your spot. Our maximum capacity for children in the gym at any given time is 15 children, in the event that there are more than 15 children our staff will require you to remove the additional children. We do not offer any refunds or credits once payment has been made; however, in the event of an extenuating circumstance, please contact customer service and we will try to reschedule your event based on our discretion and availability. All birthday parties & events must not extend beyond the hours set out in the booking. The Lessee and its guests and invitees must vacate the Rental Area by no later than the time set out in booking. If the Rental Area is not vacated by the time set out in booking, an overtime fee of $100.00/hour will be applied. Immediately following the party or event and not later than the end of Rental Hours set out in the booking, the Lessee, at its own cost and expense, shall remove all signs, decorations, and shall leave the Rental Area in a clean and tidy condition, free from all rubbish, debris, waste, unused materials, or combustible materials. The Lessee must gather all personal belongings and any items that were brought from outside the facility before leaving the Rental Area.




Return / Refund


REFUNDS We do not offer any refunds or credits once payment has been made. Only in special circumstances like a global pandemic, earthquake or other major event will we provide a credit on your account. This will be decided at the time and will depend on the circumstances.




Facility UseTerms & Conditions


ARRIVAL AND PICK UP Please have your child ready to start their class on time. If you do arrive late, please ask a staff member for assistance in getting your child to their class. For safety and security reasons, only participating children and parents are allowed in the gym area. Participants are asked to wait outside of the gym for their classes to start. Instructors will invite the class in when it's time to start. For safety and sanitary reasons- FOOD, BEVERAGES, CHEWING GUM, OUTSIDE FOOTWEAR, and CELL PHONES and not allowed in the gym area. WHAT TO WEAR T-shirts, tank tops, shorts, or stretchy pants/sweatpants are permitted. Please no baggy or long sleeve shirts, and no jewelry. Safety is our number one priority. We do not want the children worried about their shirts going over their heads when they are in a handstand or upside down. We also do not want the children tripping over their pants if they are too long. Long hair should be pulled up and out of their faces. Children will be rolling, so make sure they do not have anything in their hair that might hurt their heads. BEHAVIOUR & SAFETY At LeapFrog Gymnastics, we use three steps to discipline: 1. EXPLANATION We will explain our expectations and how to stay safe while in our care. 2. SAFETY WARNING If they continue to be unsafe, they will be excluded from the activity for a short time to calm their body, and asked to explain how to be safe moving forward in the class or event. 3. SECOND SAFETY WARNING The child’s behavior will be communicated to the parents upon their arrival to pick up their child. 4. PARENT CONFERENCE A conversation or conference with the parents, participant, and staff member will take place. We will do our best to handle all situations within the gym. If parents are called during the day, it would be because of a situation that we feel puts others at risk. We reserve the right to send a child home when we feel they are not acting in a safe or healthy manner, and are not willing or able to change their behavior. No credit will be given when this occurs. Furthermore, we reserve the right to suspend a child from the gym at any time we feel is necessary for safety reasons, or if we feel that the structure and environment of our program cannot reasonably meet a child’s needs.