Question 1

How do I know what class to register into?

Accepted Answer

Visit our Gymnastic Classes page for more information on each class. Age is not the only factor in determining the best class. Skill level is the most important factor. Children need to be able to follow the instructor and class and not be running back to Parents/Guardians.   Tadpole is for children walking to 3 years and is an adult participation class   Pollywog is for 3 and 4 year olds   Little Hopper is for 4 and 5 year olds   Junior Frog is for 6 years and up   Senior Frog is for children that have completed Junior Frog

Question 2

When do classes start and end?

Accepted Answer

You can enroll into a class when you are ready to start and if a spot is available. For infomation on how to enroll go to our Registration page. If you wish to end your enrollment before the end of the annual session in August please email us one month before your monthly recurring payment is due, which is on the 20th of each month.   Our annual session begins in September and ends in August. We have three terms throughtout the year for testing and progress updates.   Fall - September to December  Winter - January to April  Spring/Summer - May to August   Progress updates will be given in December, April and August. You will need to reenroll every September. If you end before the end of a term you will not receive a progress update and may need to repeat the class if you reenroll at a later date.

Question 3

How do I register for a gymnastics class?

Accepted Answer

To register for classes at LeapFrog Gymnastics you need to create an account. Once you have an account with us you can register for classes using our portal.    Alternatively you can view class schedules on the Gymnastics Classes page. By clicking the enroll button while viewing the schedule you will be prompted to create an account or login to your already created account to complete the enrollment in your chosen class time and day. For registration information vist the Registration Page.

Question 4

Do you have trial classes?

Accepted Answer

We do not offer trial classes. We feel that one class is not enough to make a decision. It usually takes several classes before your child warms up to the coach and other students. As well as learning the way their class runs. We do not have a long-term contract just month to month. For more information  please see our registration page.

Question 5

Can I makeup a class I missed?

Accepted Answer

We do not provide make up classes. We have small class sizes and most classes are full.

Question 6

Can I switch the day and time of the class I'm in?

Accepted Answer

Yes you are more than welcome to switch the day and time of your class as long as there is a spot available in your preferred class. You can view class availability on the Gymnastic Classes page or by logging into your account and viewing the class schedule. Please contact us to move classes you are not able to do this online at this time.

Question 7

I only recived three classes this month because the gym was closed for a statutory holiday, do I get a refund for the missed class?"

Accepted Answer

We are closed on all BC statutory holidays. Some months will receive 5 classes but there will not be an extra charge for the 5th class. Those days will be considered in lieu of any classes missed while LeapFrog Gymnastics is closed due to statutory holidays, staff illness or inclement weather closures.

Question 8

What should participants wear at your facility?

Accepted Answer

T-shirts, tank tops, shorts, or stretchy pants/sweatpants. Please no baggy or long sleeve shirts, and no jewelry. Long hair should be pulled up and out of their faces. Children will be rolling so make sure they do not have anything in their hair that might hurt their heads. Avoid medal objects like buttons, zippers and belts.

Question 9

REGISTERING FOR CLASSES

Accepted Answer

Our gymnastic classes run year round in one annual session. Registration for the annual session starts August 1. Once the session is started you can register anytime throughout the year as long as a spot is available in the class. We do not future date registrations when you are ready to register class starts immediately after registration. (Example: if you want to start classes in January you need to register and start class in January) If a spot is not available you can waitlist for your prefered class day and time. You can waitlist for any class that you would like to join. There is no limit on waitlist spots, but only waitlist for classes you are ready to join. Once a spot is available you will receive an email asking if you want the spot you will have 24 hours to reply. If you do not reply the spot goes to the next person on the waitlist. You are not charged any fees for waitlisting; you are only charged when you register into a class.  To register for classes at LeapFrog Gymnastics you need to create an account. Once you have an account with us you can register for classes using our portal.    Alternatively you can view class schedules on the Gymnastics Classes page. By clicking the enroll button while viewing the schedule you will be prompted to create an account or login to your already created account to complete the enrollment in your chosen class time and day.

Question 10

Cancellation Policy

Accepted Answer

END ENROLLMENT How to drop a class: If your child is enrolled in a program that has recurring monthly tuition, you are continuously enrolled in the program and will incur monthly tuition charges on your account until the end of the annual session.  If you would like to drop your enrollment before the end of the annual session, please contact customer service one month before the recurring payment date which is the 20th day of each month . Instructors cannot drop students from classes.  No refunds or credits will be given if you drop a class after payment has been processed.  We do not recommend ending your enrollment before the end of the session or term as your child will not be tested and will not receive a progress update. Upon your return you may have to repeat the class again. For all other programs like Birthday Parties, Adventure Days, Adventure Nights, Field Trips and private lessons We do not offer any refunds or credits once payment has been made. If there is an extenuating circumstance please contact customer service and we will try to reschedule based on availability but this is not guaranteed.

Question 11

Terms and Conditions - Classes

Accepted Answer

Our gymnastic classes run year round in one annual session starting in September and ending in August. Within the annual session are the following terms used for testing and providing a progress update.   Fall term: September to December Winter term: January to April Summer term: May to August ​ You can choose to drop your enrollment at any time throughout the term or session. To do so, please contact customer service one month before our recurring payment date which is the 20th day of each month. We do not recommend ending your enrollment before the end of a term as your child will not be tested and will not receive a progress update. Upon your return you may have to repeat the class again. A $15 enrollment fee is due each time you register or re-register into a class.   You can pay for a full term in advance; however, no refunds or credits are given if you elect to drop before the end of the term.   Alternatively, we offer a convenient Monthly Auto-Pay System, where we apply your charges to your bank account or credit card on the 20th day of each month.     You must have a valid credit card or bank account on file in order to be enrolled for monthly payments- even if you elect to pay with cash, or e-Transfer.    Students may join at any time as long as there is a vacancy in your desired class.    Classes must meet our minimum class size at all times in order to run. If you are unsure if your class has met the minimum enrollments needed to run, please contact us.    Once registered students attend class on the same day and time each week.   PAYMENT Payment is due at the time of registration for all programs. For monthly gymnastics classes your first payment is due at registration and all subsequent payments are due on the 20th day of the month.   A valid credit card or bank account is required to register for classes and events online. If you elect to pay a recurring monthly class with cash, or e-Transfer you must contact us to do so before the recurring payment date of the 20th or the autopay system will charge the credit card or bank account on file. We do not accept debit card payments. LeapFrog Gymnastics will initiate electronic payments for any balances due on your account, plus an administrative late fee of up to $25.00.    If a payment is returned as “Insufficient Funds”, a $45 charge will be added to your account.   ENROLLMENT FEE A $15 enrollment fee per child is due upon registration. This fee will not be charged again unless you unenroll from a class and then re-enroll at another time.    BILLING Once enrolled in a program that has recurring monthly tuition, you are continuously enrolled in the program and will incur monthly tuition charges on your account until you email a class drop request and receive confirmation from us and/or complete the annual session (on the last day of August).     All fees are subject to GST.    Some months will receive 5 classes. There will be no extra charge for the 5th class, but those days will be considered in lieu of any classes missed while LeapFrog Gymnastics is closed, due to statutory holidays or inclement weather closures.   DISCOUNTS Register your child into two classes per week and receive a 20% discount off of your second class fee.    REFUNDS We do not offer any refunds or credits once payment has been made.    Only in special circumstances like a global pandemic, earthquake or other major event will we provide a credit on your account.    This will be decided at the time and will depend on the circumstances.     MAKE-UP CLASSES We do not allow make-up classes.    Children that miss several classes due to severe and/or prolonged sickness or injuries may be eligible for a credit, provided that they have a doctor’s note.   GYM CLOSURE We are closed on all BC statutory holidays.    Some months will receive 5 classes. There will be no extra charge for the 5th class, but those days will be considered in lieu of any classes missed while LeapFrog Gymnastics is closed, due to statutory holidays or inclement weather closures.    In the event we are required to close due to unforeseen circumstances or inclement weather warnings, we will make every attempt to provide members with as much notice as possible via email and text message .    Please also refer to our website and Social media pages for updates or download our App to receive push notifications.

Question 12

How do I book a birthday party?

Accepted Answer

To book a birthday party at LeapFrog Gymnastics you need to create an account. Once you have an account with us you can book a party using our portal.   Alternatively you can view party slots and book on the Birthday Party page. Use the birthday calendar filters to find your preferred party month, time and day. Select the party slot to register. You will be prompted to create an account or login to your already created account to complete the party booking using your chosen day and time.

Question 13

Do I need to have all my guest sign a liability waiver?

Accepted Answer

No once you complete the online registration for the birthday/event this insures all your guests under the age of 12 years old using the gym.

Question 14

Can I come earlier than my party start time to set up?

Accepted Answer

You are not able to come early to set up as we need time to clean and prepare the space. However, you will have time to set up as the kids arrive and head into the gym. Staff are available to assist you with setup.

Question 15

Does LeapFrog Gymnastics provide food or birthday cakes?

Accepted Answer

No we do not provide any food, but you are welcome to bring and serve food.

Question 16

What do I need to bring to the party?

Accepted Answer

We will provide tables, chairs, table cloths and staff members to run and assist your party.

Question 17

Do you have a fridge or freezer for birthday cakes?

Accepted Answer

No, sorry we do not.

Question 18

Can we get more time added to our party?

Accepted Answer

No, you cannot extend your time. Party time's are booked back to back it is impossible to add extra time.

Question 19

What should the kids wear for the birthday?

Accepted Answer

T-shirts, tank tops, shorts, or stretchy pants/sweatpants. Please no baggy or long sleeve shirts, and no jewelry. Long hair should be pulled up and out of their faces. Children will be rolling so make sure they do not have anything in their hair that might hurt their heads. Avoid medal objects like buttons, zippers and belts.

Question 20

Is the bouncy castle included in the party?

Accepted Answer

Sorry the bouncy castle is currently not available.

Question 21

What is the 2 hour Birthday Party Itinerary?

Accepted Answer

We normally warm up and go over safety rules then depending on what you want we have free time on the equipment and some games if you would like. Then about an hour into the party, you can serve food and wrap up with more games or free time. Honestly, most children just want to explore and play in the gym so open free time is usually what happens. If you would like any games or activities just let the staff at the party know.

Question 22

Are parents of guests allowed to attend the Birthday Party.

Accepted Answer

Only participants of the party may may enter the gymnasium area. Parents of guests must remain in the lobby and designated viewing areas. Parents or guardians of the party child may enter the gym area to take pictures if they like.   For parties with children under the age of 3 years old, it is mandatory to be within arms reach of one parent or guardian at all times.  15 children can attend. We are asking to keep adults to a minimum. Only small children require a parent to be with them. Otherwise, We are asking to keep adults to immediate family members only. The parties are set up for the children, there is very little space for spectators. If a child needs an adult they can have one adult attend to a maximum of 15 adults.

Question 23

Terms and Conditions - Birthday Parties

Accepted Answer

All bookings are final and full payment is required to secure your spot.  Our maximum capacity for children in the gym at any given time is 15 children, in the event that there are more than 15 children our staff will require you to remove the additional children.   We are asking to keep adults to a minimum. Only small children require a parent to be with them. Otherwise, We are asking to keep adults to immediate family members. The parties are set up for the children, there is very little space for spectators. If a child needs an adult they can have one adult attend to a maximum of 15 adults. Parents are not allowed inside the gymnasium at any time and must remain in the lobby/viewing area  We do not offer any refunds or credits once payment has been made; however, in the event of an extenuating circumstance, please contact customer service and we will try to reschedule your event based on our discretion and availability.  All birthday parties & events must not extend beyond the hours set out in the booking. The Lessee and its guests and invitees must vacate the Rental Area by no later than the time set out in booking.   If the Rental Area is not vacated by the time set out in booking, an overtime fee of $100.00/hour will be applied. Immediately following the party or event and not later than the end of Rental Hours set out in the booking, the Lessee, at its own cost and expense, shall remove all signs, decorations, and shall leave the Rental Area in a clean and tidy condition, free from all rubbish, debris, waste, unused materials, or combustible materials.   The Lessee must gather all personal belongings and any items that were brought from outside the facility before leaving the Rental Area.

Question 24

BOOKING A BIRTHDAY PARTY

Accepted Answer

To book a birthday party at LeapFrog Gymnastics you need to create an account. Once you have an account with us you can book a party using our portal.   Alternatively you can view party slots and book on the Birthday Party page. Use the birthday calendar filters to find your preferred party month, time and day. Select the party slot to register. You will be prompted to create an account or login to your already created account to complete the party booking using your chosen day and time.

Question 25

Do I have to have a credit card to register or can I pay another way?

Accepted Answer

A credit card or bank account is required to register for classes and events online. If you elect to pay a recurring monthly payment by cash or e-transfer you must contact us to do so before the recurring payment date of the 20th or the autopay system will charge the credit card or bank account on file. We do not accept debit card payments.

Question 26

Are their extra fees I should know about?

Accepted Answer

A $15 enrollment fee is due at registration for each new enrollment in a gymnastics class. If you end your enrollment in a class and return at a later date you will be charged the enrollment fee again.    Prices do not include GST.

Question 27

What are your customer service hours so I can talk to somebody?

Accepted Answer

Customer service hours are located on the footer of this website and on the contact us page. Due to Covid-19 restrictions we do not have in person customer service.   You can also contact us via email at service@leapfroggym.com, the chat feature on this website or through any of our social media channels.

Question 28

I had an account with you before, do I need to create a new account?"

Accepted Answer

No you do not. Click on the My Account button at the top of this website to open the login window. Click the Reset Password under the sign in button.  If you know the email you used with us before enter it and select Send Reset Email to reset your account password and gain access to your account. If you do not remember the email you used before please contact us to get you setup. Do not create a new account.

Question 29

I'm not receiving important emails from LeapFrog Gymnastics how do I fix this?

Accepted Answer

1. Please login to your account and check to see that you have not unsubscribed from our mailing list, and that the email address is correct. You can also select to receive text updates as well.    2. Check to see if our emails have gone into your junk email folder our emails come from noreply@jackrabbittech.com.   3. Contact us if you still are having problems.

Question 30

CREATING A NEW ACCOUNT

Accepted Answer

If you are a new customer click the Create New Account button at the top of each page of this website to begin and follow the steps. You will need a credit card or bank account to create an account with us.   If you had an account with us before but are unable to login please contact us for assistance. Do not create a new account, as inactive accounts over 6 months are archived for storage purposes and we can restore your account easily.

Question 31

Liability Waiver

Accepted Answer

ASSUMPTION OF RISK, WAIVER OF LIABILITY As legal guardian of a participant(s) of a LeapFrog Gymnastics program(s), I recognize that potentially severe injuries, including permanent paralysis or death can occur in sports or activities involving height or motion, including but not limited to inflatables, gymnastics classes, birthday parties, tumbling, adventure days & nights, private lessons, field trips, preschool, group activities, trampoline, dance, running, conditioning, obstacle courses, personal training. Being fully aware of these dangers, I voluntarily consent to the aforementioned persons participating in any and all programs at LeapFrog Gymnastics and I ACCEPT ALL RISKS associated with that participation. In consideration for allowing my child and/or myself to use this facility, I, on my own behalf and the behalf of my child and our respective heirs, administrators, executors, and successors, hereby COVENANT NOT TO SUE and FOREVER RELEASE LeapFrog Gymnastics, its officers, directors, shareholders, employees or other representatives, whether paid or volunteer, from all liability for any and all damages or injuries suffered by myself or my child while under the instruction, supervision or control of LeapFrog Gymnastics. I also understand that it is the responsibility of the legal guardian and/or the above named persons to warn the participant and/or be aware of the dangers of injury. The guardian is aware and should warn the participant according to what the guardian feels is appropriate. LeapFrog Gymnastics will only warn the participant through safety messages and our teaching style and progressions. I also understand and give permission for photographs and videos of named persons and/or participants and/or myself to be used in print or broadcast media as deemed appropriate for the promotion of LeapFrog Gymnastics.   Medical Emergencies PERMISSION FOR EMERGENCY MEDICAL TREATMENT/MEDICAL INSURANCE I confirm that the named persons and/or participants that I have registered using LeapFrog Gymnastics Online database are in good health and I have medical insurance and will provide coverage while named persons and/or participants are enrolled. I fully understand that LeapFrog Gymnastics staff members are not physicians or medical practitioners of any kind. With the above in mind, I hereby release LeapFrog Gymnastics staff members to render temporary first aid to named persons and/or participants in the event of any injury or illness, and if deemed necessary by the LeapFrog Gymnastics staff to seek medical help including calling of an ambulance for said named persons and/or participants should the LeapFrog Gymnastics staff deem this to be necessary. Additionally, I hereby agree to individually provide for all medical expenses, which may be incurred by named persons and/or participants as a result of any injury sustained while participating at LeapFrog Gymnastics.

Question 32

Facility Use Terms and Conditions.

Accepted Answer

ARRIVAL AND PICK UP Please have your child ready to start their class on time. If you do arrive late, please ask a staff member for assistance in getting your child to their class.    For safety and security reasons, only participating children and parents are allowed in the gym area.   Participants are asked to wait outside of the gym area for their classes to start. Instructors will invite the class in when it's time to start.   For safety and sanitary reasons- FOOD, BEVERAGES, CHEWING GUM, OUTSIDE FOOTWEAR, and CELL PHONES and not allowed in the gym area.   WHAT TO WEAR T-shirts, tank tops, shorts, or stretchy pants/sweatpants are permitted.   Please no baggy or long sleeve shirts, and no jewelry. Safety is our number one priority.  We do not want the children worried about their shirts going over their heads when they are in a handstand or upside down.  We also do not want the children tripping over their pants if they are too long.   Long hair should be pulled up and out of their faces. Children will be rolling, so make sure they do not have anything in their hair that might hurt their heads.   BEHAVIOUR & SAFETY At LeapFrog Gymnastics, we use three steps to discipline:   1. EXPLANATION We will explain our expectations and how to stay safe while in our care.   2. SAFETY WARNING If they continue to be unsafe, they will be excluded from the activity for a short time to calm their body, and asked to explain how to be safe moving forward in the class or event.   3. SECOND SAFETY WARNING The child’s behavior will be communicated to the parents upon their arrival to pick up their child.   4. PARENT CONFERENCE A conversation or conference with the parents, participant, and staff member will take place. We will do our best to handle all situations within the gym. If parents are called during the day, it would be because of a situation that we feel puts others at risk. We reserve the right to send a child home when we feel they are not acting in a safe or healthy manner, and are not willing or able to change their behavior.  No credit will be given when this occurs.  Furthermore, we reserve the right to suspend a child from the gym at any time we feel is necessary for safety reasons, or if we feel that the structure and environment of our program cannot reasonably meet a child’s needs.

Question 33

Return / Refund

Accepted Answer

REFUNDS We do not offer any refunds or credits once payment has been made. Only in special circumstances like a global pandemic, earthquake or other major event will we provide a credit on your account. This will be decided at the time and will depend on the circumstances.

Question 34

Purchase Policy

Accepted Answer

Billing Authorization I represent and warrant that if I am purchasing something or paying for a service from this facility or from other merchants through this facility that (i) any credit card, banking and personal information information I supply is true and complete, (ii) charges incurred by me will be honored by my credit card company or financial institution, and (iii) I will pay the charges incurred by me at the posted prices, including any applicable taxes, fees, and penalties. I hereby authorize (if online payment is made or auto pay information is provided) this facility to charge my credit card account. I understand and have read LeapFrog Gymnastics Policies. I understand the named persons and/or participants that I have registered using LeapFrog Gymnastics Online database are enrolled in a program that has installment monthly tuition. I am continuously enrolled in the program and I will incur installment monthly tuition charges on my account until I submit an official class drop request in email to service@leapfroggym.com and I receive a confirmation email. Or I reach the end of the annual term. If you are dropping a class (with recurring monthly tuition) it must be done one month before the recurring payment date which is the 20th day of the month. No refunds or credits will be given if you drop a class after payment has been processed. I am responsible to make timely payments of my balances due on my LeapFrog Gymnastics account. If for whatever reason, payments cannot be processed and my account balance remains overdue, I understand that my enrollment in classes will be canceled. I will be responsible for all costs incurred for collection of any delinquent payments, including but not limited to collection/ attorney fees/ court costs. I understand that monthly payment amounts may vary as classes are added or dropped and as other charges/payments are applied to my account. New and updated billing, address and telephone information is the responsibility of the client, and not the responsibility of LeapFrog Gymnastics to notify the member of expired/declined credit cards and NSF returns. All overdue accounts, including canceled accounts, will be charged a $25.00 late fee each month until the account is paid in full or arrangements are made for payment. Overdue accounts will be sent to collections after the first of the month. Should I dispute a charge through my financial institution this will constitute a breach of contract possibly resulting in, but not limited to, penalties, additional fees, collection, legal action, and/or termination of any and/or all current and future services.

Question 35

Are there age restrictions for Adventure Days or Nights?

Accepted Answer

Children aged 3-5 years old cannot attend Professional days or Full Day Adventures.   Children must be 3-12 years old and potty trained to attend an Adventure Night.

Question 36

Terms and Conditions - Adventures

Accepted Answer

Registration for Adventure Days needs to be made in advance.  Payment needs to be made at time of booking, or you will not be enrolled in the event.  We do not offer any refunds or credits once payment has been made. If there is an extenuating circumstance and you cannot attend a registered Adventure Day, please contact customer service 48 hours or more in advance, and we will try to reschedule based on availability. Please note:  All other facility use terms and conditions apply to Adventure Days. Registration Terms For Adventure Nights:   Registration for Adventure Nights needs to be made in advance.  Payment needs to be made at time of booking, or you will not be enrolled in the event.  We do not offer any refunds or credits once payment has been made. If there is an extenuating circumstance and you cannot attend a registered Adventure Night, please contact customer service 48 hours or more in advance, and we will try to reschedule based on availability. Please note:  All other facility use terms and conditions apply to Adventure Nights.

Question 37

Can I cancel an Adventure I registered for?

Accepted Answer

We do not offer any refunds or credits once payment has been made. If there is an extenuating circumstance and you cannot attend an Adventure Day or Night, please contact us.

Question 38

REGISTERING FOR AN ADVENTURE

Accepted Answer

​   ​To register for Adventures at LeapFrog Gymnastics you need to create an account. Once you have an account with us you can register for Adventures using our portal.    Alternatively you can view schedules and register for events on the Event Calendar. Use the calendar filters to find your preferred event month, time and day. Select the event slot to register. You will be prompted to create an account or login to your already created account to complete the registration in your chosen event day and time.

Question 39

What are you doing to keep customers safe during the Covid-19 pandemic?

Accepted Answer

We have implemented a number of protocols to keep our staff and customers safe. Visit the Covid-19 Protocols page under the About Us section for more information.

Question 40

What happens if LeapFrog Gymnastics has to close again due to Covid-19?

Accepted Answer

LeapFrog Gymnastics will follow all instructions given by the Government regarding the global pandemic. As a small buisness we are not able to issue refunds, we will issue credits for any missed classes, adventures or birthday parties due to a closure. This remains at our discretion and the circumstances at the time.

Question 41

I have a credit on my account from the Covid-19 closure, when can I use it?"

Accepted Answer

Register for a class or event, or book your party online and in the comments box mention, you have a credit to use. The system will generate a fee do not pay this online. When we process our registration  we will apply the credit.